Our BMW Genius, Leila Jordan, is in charge of our customer satisfaction program called the Encore Program and is a product expert here to assist you in learning how to use your BMW. The following is a short video of Matthew explaining his qualifications and role in providing the Encore Program. To further support our customers, Gault Auto Sport will begin posting informational how-to videos that feature Matthew teaching you how to use your new BMW and make your ownership experience the best possible!Â